The products from OCTAVIA CHIRU Universe are carefully designed and crafted down to the smallest detail. For compatibility reasons, we understand the desire for exchange or return.
Please read carefully the information about the Exchange/Return Policy, along with the steps to fulfill them!
Exchange/Return Time Period
The right to exchange/return is valid for 14 calendar days from the date of physical possession of the product, not from the date of online purchase completion.
Accepted Products for Exchange/Return
- The products must be in perfect condition, without any signs of wear or damage;
- All our products come with presentation tags. These tags are attached to the products with a textile thread. Exchange/Return can only be processed if these tags remain intact;
- The exchanged/returned product will be properly packaged for courier transport, in the same manner it was received – original packaging and contents, including cardboard box, wooden box, dust bag, and any other packaging elements. In case the product is inadequately packaged, and the product is partially or completely damaged, it will NOT be accepted for exchange/return!
ATTENTION! – Made-to-order products CANNOT be exchanged/returned. These are specially crafted upon the customer’s request!
IMPORTANT!
Products sent to us that do not comply with the Exchange/Return Policy described in our online store will NOT be accepted!
All fees related to product returns, money refunds, as well as resending new products, will be borne by the buyer!
Steps to Follow for Exchange/Return:
- Complete our exchange/return form. You can find it here.
- Send the completed form to the email address specified in it.
- Upon receiving the form, an AWB will be generated for the collection of the exchange/return package from your address. You will be contacted by the courier company to complete the shipment.
ATTENTION! By completing and submitting the exchange/return form, you agree to pay a processing fee of 15 lei + the total round-trip shipping cost, which will be deducted from the refunded amount (applicable for returns).